Email goes straight to the operator.
One person runs the shop. Replies usually go out within one to two business days. For pre-purchase questions, custom-work inquiries, refund requests, or licensing questions, drop a note below or email direct.
Send a note.
Pre-purchase question, refund request, custom-work inquiry, or general feedback — all go to the same inbox.
zwickdemarcus@gmail.com
Best for anything that needs a real reply. The operator (Demarcus) answers personally, usually within one to two business days. Florida time, sole proprietor, no support-ticket queues.
Email the shop →Get your files + updates.
Etsy delivers your download instantly. For the branded copy and free future updates to a template you bought, use the access page.
Go to download access →The Etsy storefront.
Platform-level buyer protection, Etsy messaging, integrated reviews. Best for buyers who already have an Etsy account.
Visit on Etsy →The Payhip storefront.
Direct from the shop, no Etsy account needed. Best if you’d rather buy direct from the operator.
Visit on Payhip →The refund policy may have it.
Download issues, file formats, and the technical-issue refund window (7 days) are covered on the policy pages.
Read the refund policy →